Hakuhodo USA Terms and Conditions
HakuhodoUSA.com accepts the following forms of payment:
- Master Card
- American Express
To protect the payer, you may be required to submit an “Acknowledgements of Payments Credit Card Use Authorization” if payer and recipient are different.
You may also be required to supply front and back images of the credit card as well as photo ID that matches the name of the credit card holder.
Here at Hakuhodo we try to process orders as soon as possible. Orders are normally shipped out the same day that they are placed and cannot be canceled after they are shipped out. If you would like to cancel your orders, please contact us as soon as possible after order placement by email at email@example.com or by phone at 310-533-8600
If your order has already been processed for shipment, you may still return the items and obtain a refund. Simply send the package back to us once you have received it, or refuse the package. Once we receive the items back, we will refund you for the order contents.
HAKUHODOUSA.COM is not responsible for late cancellation notices and the customer will remain liable for all product(s), shipping, and handling fees.
Returns and Shipping
If you are not completely satisfied with our product(s), you may return the item(s) for a refund or exchange within 7 days from the date of receipt provided that the following provisions are met:
- The product must be returned in its original condition and packaging. HAKUHODOUSA.COM is unable to accept USED or OPENED package item(s) for return. Any damage resulting from improper use or lack of maintenance will not be accepted.
- In order to return an item you need to obtain an RMA (Return Merchandise Authorization) Number. Please, contact us by email and describe the problem in detail.
- The sale receipt or copy of the Email order confirmation must be enclosed.
- Please package the contents carefully to avoid damage and retain receipts and tracking information for your records.
- Shipping charges are not refundable.
In the case of Damaged or Defective Products please see our full Shipping and Return Policy.
HAKUHODOUSA.COM is not responsible for loss or damages incurred during domestic and overseas transit, or any customs issues.
We will provide shipping dates, the weight of your package and customs Bar Code number for international shipments. Please be aware that most international destinations may impose duties and tariffs, which we are not able to estimate for you. We are unable to track lost or delayed packages sent be First Class Mail internationally.
HAKUHODOUSA.COM is not responsible for incorrect addresses used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
All users must agree to Hakuhodo's Terms & Conditions detailed above to place and receive orders.