Shipping & Delivery
For US Domestic Addresses (including Puerto Rico):
- USPS Priority Mail (1-3 Business Days)
- USPS Priority Mail w/ Signature Confirmation (1-3 Business Days)
- FedEx Standard Overnight Mail (+$17.00 for Weekend Delivery)
All items are shipped by USPS Priority Mail (1-3 days most cities in the US) with delivery confirmation. Express/Overnight orders will be processed the same day if the order is received before 1:00PM Pacific Standard Time. If you do not receive your order after 5 business days from the shipping notice, or any damage occurred, please inform us immediately.
For International Addresses:
- USPS First Class Mail (Approx. 10 business days)
- $16.00 Flat
- USPS Priority Mail (6-8 business days)
- $48.00 Flat
- USPS, FedEx or DHL Express Mail International available upon request. Express International will not be available as an option at checkout due to the complicated nature of how insurance is calculated. If you would like your package shipped Internationally by Express Mail with Insurance, please contact Hakuhodo USA directly for a quote and have your shipping address at the ready.
We offer USPS First Class Mail (no tracking service / no insurance) and USPS Priority Mail (with tracking service / includes insurance up to US$200) and Express Mail (with tracking service / includes insurance up to $400).
First Class Mail International has a maximum declaration and insurance protection for up to 400 USD. We cannot declare the value of your package to be lower than it actually is. Basic insurance starts at a base rate of $2.50 for $100 of declared value, and increases at a rate of $1.10 per $100 up to a total value of $400.
USPS Int'l First Class Shipping Insurance Calculation Example:
e.g. $200 = $2.50 + $1.10 = $3.60
e.g. $300 = $2.50 + $1.10 + $1.10 = $4.70
Priority Mail International comes with insurance for packages worth up to $200. Add $1.10 per $100, up to protection for $2,499 worth of merchandise.
USPS Priority Mail Int. Shipping Calculation Example:
$300 = $1.10
$400 = $1.10 + $1.10 = $2.20
Express Mail International available only upon request. Express International will not be available as an option at checkout due to the complicated nature of how insurance is calculated. If you want your package shipped Internationally by Express Mail with Insurance, please contact HakuhodoUSA directly for a quote and have your shipping address at the ready.
Please be aware that most international destinations will impose duties and tariffs, over which our company has no control, and cannot estimate for you. USPS (United State Postal Service) does not offer tracking or delivery confirmation service for First Class Mail. Therefore, we are unable to track lost or delayed packages. We will provide shipping dates, the weight of your package and customs Bar Code number.
General Shipping Information
We strive to ship all orders within 24 hours, except for orders placed on Sunday and Holidays. Fulfillment times are and is subject to stock availability and the receipt of a complete customer order, correct shipping and billing information. In the event an item is out of stock, we will inform you via email or phone for further instruction.
Note: HAKUHODOUSA.COM is not responsible for loss, damage, or any other issues in transit for overseas shipment.
HAKUHODOUSA.COM is not responsible for incorrect addresses you may have used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
HAKUHODOUSA.COM reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity.