Shipping & Delivery
For US Domestic Addresses (including Puerto Rico):
- USPS Priority Mail (1-3 Business Days)
- $11.50 for Signature Confirmation
- UPS Next Day Air Saver (orders placed after 1:00 PM PST will be shipped out on the next business day)
- $56.00 for Saturday Delivery
All items are shipped by USPS Priority Mail (1-3 business days for most cities in the US) or UPS Ground (1-2 business days). Express/Overnight orders will be processed the same day if the order is received before 1:00PM Pacific Standard Time. If you do not receive your order after 5 business days from the shipping notice, or if you notice any damage has occurred, please inform us immediately.
For International Addresses:
- USPS First Class Mail
- $16.00 Flat
- UPS or DHL Express Mail International: calculated at checkout
*Please be aware that most international destinations will impose duties and tariffs, over which our company has no control, and cannot estimate for you. Hakuhodo USA is not responsible for payment of any customs/import tax fee; customers may need to pay the import tax in order for the package to clear customs.
ROUTE Package Protection
Route Package Protection is a third-party insurance company to protect and insure your package in case it gets lost or stolen. A separate email will be sent from Route when you complete your order. Please file a Route claim for reimbursement or replacement package if your package is lost, stolen or damaged. We strongly recommend international customers to add Route Package Protection to insure their package.
Note: HAKUHODOUSA.COM is not responsible for loss, damage, or any other issues occurring in transit for overseas shipments.
General Shipping Information
We strive to ship all orders within 24 hours, except for orders placed on Sunday and Holidays. Fulfillment times are subject to stock availability and the receipt of a complete customer order, along with correct shipping and billing information. In the event an item is out of stock, we will inform you via email or phone for further instruction.
HAKUHODOUSA.COM is not responsible for incorrect addresses you may have used when placing your order. If you have inadvertently used an old address or incorrectly entered a number, etc., we will make every effort to assist you where possible.
HAKUHODOUSA.COM reserves the right to delay shipment or cancel any order suspected of fraud or unauthorized activity.