Privacy Policy

At, your privacy is our priority. We are committed to protecting your information at all times, in all situations. The information we collect about you when you become a member is used only to process your orders and to provide a more personalized experience on our site.

Secure Checkout
Our site uses a 256 bit encrypted SSL to increase the security of our customer’s information. Hakuhodo USA can not guarantee complete security in regards to stored information on the customer's end. However, we have installed and applied the encryption necessary to prevent stolen information.

How Do We Use the Information We Collect?
When you become a Hakuhodo USA member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth. Hakuhodo USA will NOT share data with partners or any third party to perform statistical analysis.
Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfillment.
Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and you are paying with your credit cards and not someone using your stolen payment information.

Our Use of Log Files
When you visit our site, we automatically log your IP address, your browser type, and your access times. We utilize this information to conduct site performance evaluations to see where visitors are coming from and to keep track of click-stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information. All the data that we receive and process remain anonymous.

Site Security
All Hakuhodo USA employees take your personal information very seriously. All employees are trained in and fully comply with our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our web security is reviewed on a monthly basis. Our website and web systems utilize 256 bit encryption SSL.

Correcting/Updating Your Personal Information
After becoming a Hakuhodo USA subscriber, you may correct/update your personal information by clicking on the 'My Account' link at the top of any page, entering your ID, password and birth date when prompted and clicking the 'Edit Information' button. The changes you make will be reflected in our databases instantly. If you wish to deactivate your account, you may contact our member services group through the 'My Account' section or the 'Contact Us' section.

From time to time we may send out email messages regarding new products that are available, alerting, promotional offers, and our requests for customer feedback. In addition, you will receive communication from us in the event that 1) you contact us for a particular reason, 2) you are expecting to receive your order(s), or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this to ensure that our members receive the order and to lower costs associated with our programs.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer's hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy - or anything else you might want to talk about. You can reach us via email at

2400 W. Carson St. Suite 100
Torrance, CA 90501